FAQ
What is Sido Muncul Store?
Sido Muncul Store is an online platform specifically designed as the official online store for products from the Sido Muncul brand. Through Sido Muncul Store, you can easily explore and purchase various high-quality products from Sido Muncul, anytime and anywhere, with convenience
How do you shop at Sido Muncul Store?
Make sure you have an account on Sido Muncul Store and log in using the registered email.
Search and select the desired Sido Muncul products by clicking on the available categories.
You can type and search for the desired products in the search bar.
Click on "Cart" to add the products directly to the shopping cart.
Review the products in your cart by clicking on the "Cart" icon.
Click "Checkout" to proceed with the checkout process.
Choose the desired shipping method ("JNE Regular" or "JNE Yakin Esok Sampai").
Select one of the preferred payment methods. Click "Pay Now."
Search and select the desired Sido Muncul products by clicking on the available categories.
You can type and search for the desired products in the search bar.
Click on "Cart" to add the products directly to the shopping cart.
Review the products in your cart by clicking on the "Cart" icon.
Click "Checkout" to proceed with the checkout process.
Choose the desired shipping method ("JNE Regular" or "JNE Yakin Esok Sampai").
Select one of the preferred payment methods. Click "Pay Now."
How do I check the progress of my order?
On the main page, click on 'My Account' in the website header.
Click on 'Order History'.
Click 'View Details' on the order you want to track.
Click 'Shipment' to get information on the shipping status of your order.
Click on 'Order History'.
Click 'View Details' on the order you want to track.
Click 'Shipment' to get information on the shipping status of your order.
Can I shop to be delivered to a different address?
Yes, you can shop and have the products delivered to a different address by adding a new address. Follow these steps:
On the main page, click on 'My Account' in the website header.
Click on 'Address Book'.
During the Checkout process, select the desired address.
Fill in the recipient's details and the required address information completely. Then click 'Save Address'.
During the Checkout process, select the desired address.
On the main page, click on 'My Account' in the website header.
Click on 'Address Book'.
During the Checkout process, select the desired address.
Fill in the recipient's details and the required address information completely. Then click 'Save Address'.
During the Checkout process, select the desired address.
How do I shop based on specific categories?
You can search for products in a specific category by following these steps:
Click on the 'Category' button in the top left header of the website.
Choose the category that suits your needs.
Click on subcategories to view more specific products.
Click on the 'Category' button in the top left header of the website.
Choose the category that suits your needs.
Click on subcategories to view more specific products.
How many products can be purchased in a single order?
For certain products, there is a maximum purchase limit during promotional periods. If this occurs, a notification about the maximum purchase limit will be displayed. If it is not adhered to, the order cannot proceed, or the quantity of items will be adjusted according to the applicable maximum purchase limit
How can I find out about discounts or promotions for a product?
Shop more affordably and enjoy various discounts/promotions every day on the sidomunculstore.com website. You can obtain information about promotions and discounts through the promotional banners we include on the front page of the website.
Do I need to pay for shipping costs when shopping on the Sido Muncul Store website?
Yes. However, Sido Muncul Store always provides free shipping with applicable terms and conditions
What are the conditions to qualify for free shipping?
Free shipping will be provided to all customers with the condition of making a purchase above Rp. 50,000
Is this free shipping program only applicable to specific products?
No, the free shipping program applies to all Sido Muncul products.
How much is the maximum free shipping that I can get?
All Sido Muncul Store customers will receive a maximum free shipping subsidy of Rp 9,000.
Is there a minimum and maximum distance limit to qualify for free shipping?
No, the free shipping we provide only offers a shipping subsidy of Rp. 9,000 to customers regardless of the shipping address.
Does the free shipping program apply to all regions in Indonesia?
Yes, the free shipping program at Sido Muncul Store is applicable to all regions in Indonesia.
When will my order be shipped?
After you have made the payment through Virtual Account transfer, GoPay, or any other successfully verified payment method in our system, we will promptly prepare your order. Product delivery will take place once the order is ready and will be picked up by the shipping service you have chosen.
Why haven't I received my order yet?
If the order has not been received after it has been shipped, please contact the selected logistics provider to obtain detailed information about the delivery status of your order.
Sido Muncul Store can deliver my order to all regions in Indonesia?
Yes. The current available shipping options can reach all regions in Indonesia.
Does Sido Muncul Store provide international shipping?
No, currently Sido Muncul Store is not available for international shipping.
Can I check the status of my order on Sido Muncul Store?
Of course, you can. After logging into your account, click on the 'My Account' button. Then, select the 'Order History' menu. Inside, you can view the status of your order to check the details of your last order."
What are the available payment methods on the Sido Muncul Store website?
Payment can be made through bank transfer (Virtual Account), digital wallets (GoPay), Alfamart, and Akulaku."
Can I change the payment method after selecting a payment option?
For now, the payment method cannot be changed after you have selected it. Therefore, you will need to start a new order and choose the desired payment method.
How do I know that my payment has been successful and verified?
You will receive an email notification confirming that the payment has been successful, and your order is in the 'Being Packed' status."
What if the order is not confirmed even though my balance has been deducted?
You can wait for confirmation for 1 x 24 hours. If the payment is still not confirmed, you can contact us through the Official Whatsapp of Sido Muncul Store
How do I redeem a voucher?
You can redeem a voucher by entering its code during the checkout process. The voucher has a specific shopping value and can only be used if it meets the usage conditions.
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